Assessment Form AAT

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Assessment Form

Pre-Test for Administrative Assistant Training

Name

Date

Code

Phone

Instruction: Read the following items and choose the correct answer from the following choices given.

1. A stranger walks in to the office, your actions...

Stand up and leave.

Greet the visitor and ask what s/he needs.

Ask him/her to wait.

Do not do anything.

2. Indicate the verb in the following sentence. "John has a message for his mother."

Has

Message

For

His

3. Indicate whether the verb is active or passive in the following sentence: "The vase was broken."

Active

Passive

both a and b

neither a or b

4. What is SEO?

Selective Employment Opportunities

Systems Engineering Operations

Search Engine Optimization

none of the above

5. User has forgot his/her password. How would you help?

Ask him/her to register once more.

Ask the User to click on the "Forgot Username" and follow the instructions.

Ask the User to click on "Log In" then "Forgot Password" and follow the instructions.

We cannot help the User.

6. What is a database?

A system used to store and retrieve information that is organized in tables

A system used to store files that are used by a company

A system used to access the internet

None of the above

7. If you are asked a question, you do not know the answer to, what would you do?

Try to answer somehow, using all the knowledge I have.

Tell the person that I cannot provide assistance.

Ask for assistance from one of the staff members.

Make something up.

8. Can Microsoft Word let you create a table of contents automatically for a document?

Yes

Maybe

None of the above

9. Operating policies and procedures must be:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

10. Which of the following keyboard shortcuts enables a user to select the contents of an entire document?

CTRL+W

CTRL+L

CTRL+E

CTRL+A

Essay:

What qualities or skills do you have that will help you become a good administrative assistant? Explain your answer for at least 5 or more sentences. (5pts)

Thanks for submitting!

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